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Customer Service

 

At Ramsond, exemplary customer support is a part of our culture. All customer inquiries are of utmost importance to us. As such, we have developed a system that facilitates quick response to our customer's inquiries. The fastest and most convenient method of seeking support is via our online submission systems. The forms below will address the most frequent customer inquries. Please review the forms below and submit them to our customer care department.

   
Form #
Form Name
 
Form Description
     
R1  
Use this form if you have already purchased a Ramsond product and you have questions concerning installation or operation.
       
R2  
Use this form if you have have purchased a Ramsond product and wish to return it for a shipping damage claim, exchange, upgrade, DOA unit or refund.
       
R3  
Use this form if you have have purchased a Ramsond product and wish to return it to one of our service centers for repair or service.
       
P1  
Use this form if you have have purchased a Ramsond product and wish to purchase parts or accessories.
       
 
If you have comments, compliments or complaints, please use this form and your complaint will be forwarded to management division of our technical support department
       
 
If you have ordered a product from us and you did not recieve a tracking number, please complete this form
       
 
Download this PDF if you have purchased a Ductless Mini Split System and perform all steps before using the system.