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Q Where do you ship this inverter from? How long does it take for me to receive it?
A
All Ramsond SUNRAY™ power inverters are available in our distribution centers in the United States. Depending on your location, it usually takes 3-5 business days for you to receive it.

Q Why is this inverter more expensive than other inverters with the same power output?
A
You may be comparing this power inverter, which is the highest quality pure sine wave inverter, to more inferior quality modified or square wave inverters. The pure sine wave output generated by the Ramsond SUNRAY™ inverters is the same output quality that you get from your local utility company. Pure sine wave inverters are always more expensive than the traditional modified or square wave inverters.

You may also be comparing this inverter to Uncertified inverters available in the market. It is against the law in most locations in the US to sell and/or install power inverters that are not tested and certified by a Nationally Recognized Testing Laboratory (NRTL). Ramsond SUNRAY™ inverters were designed specifically for sale and use in North America (US and Canada). They have been designed to match the power requirements of even the most sensitive equipment in North America. They are tested and certified by Intertek Laboratories, a Nationally Recognized Testing Laboratory. They are ETL listed and certified to comply with the performance and safety requirements of UL (UL458) standards for inverters in North America, as required by law. Also, Ramsond power inverters are manufactured, using the most premium components and under the very strict and rigorous quality control standards.

Q What size inverter do I need?
A
The size (output) you choose depends on the power requirement (watts) of the equipment that you want to operate. You need to determine the total power consumption of the equipment that you wish to operate. You can do this by referring to the specification (rating) plate/label on the equipment. Once you determine your total power consumption need (in watts), then you can choose a matching inverter. We do recommend that you buy an inverter with an output that exceeds your needed power requirements by at least 25%. For example, if your total power consumption need is 1200 watts, we suggest that you purchase a 1500 watt inverter.
Q Can I use this inverter in combination with solar panels?
A
Yes. Ramsond SUNRAY™ inverters were designed for OFF-GRID application. You can generate power from your solar panels or wind turbine and store that power in batteries. Then you can connect the Ramsond SUNRAY™ to your bank of batteries and produce AC power to run AC appliances. The Ramsond SUNRAY™, however, is not designed for Grid-Tie or On-Grid applications.

Q How reliable is this inverter?
A
Ramsond SUNRAY™ inverter is among the most advanced in the world. The quality and safety standards under which this inverter is manufactured are second to none. First and foremost, this inverter was designed with safety in mind. Furthermore, it is backed by one of the best limited warranty programs in the market.
Q How many batteries can I connect to this inverter?
A
There is not a limit on the number of batteries that may be connected to this inverter. You may connect as large of a battery bank as you desire, so long as the collective voltage of the battery bank does not exceed the rated DC input voltage of this inverter. You may accomplish this in many ways, by connecting batteries in series, parallel or in combination. So, if you're using a 12V DC input inverter, your battery voltage must be 12V DC, regardless of the number of batteries you use.
Q What do I need to do if the inverter needs service?
A
Ramsond maintains a state of the art repair/service facility, supported by highly trained technicians and/or engineers. Should you require service, simply return your inverter to Ramsond's service facility. Your inverter will then be repaired, serviced or replaced promptly and returned to you. Furthermore, Ramsond has knowledgeable and qualified technical service personnel on staff available to address any of your technical questions. Simply email or call us and we will promptly address your questions.
Q Do you offer technical support?
A
Fully trained and qualified technical support representatives are always available to answer your questions about all Ramsond products. Should you have any questions concerning this product or accessories, please contact Ramsond at (866) 777-7071. You may also email us at tech@Ramsond.com.
   
   
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