Ramsond Plasma Cutting and Welding Tools, Gasoline Generators (less than 5 KW), Portable Air Conditioners, Air Tools,
Home Water Treatment Systems

Ramsond Corporation warrants the above referenced products to be free from defect or workmanship for a period of 1 year from the date of purchase, subject to the limitations contained herein. In the event of product failure or malfunction, return the product in person or by courier to: 

Ramsond Corporation
WPC Service Department
4051 Haggerty Road
West Bloomfield, Michigan 48323
Tel:  (248) 363-8302
Fax: (248) 363-7834

You MUST include the following to receive warranty service:

1. Proof of purchase
2. Detailed description of the fault or problem
3. Visible Serial Number of the unit
4. $30 Handling fee (check, money order)
5. Return Shipping Label (prepaid) for returning to you the repaired/replaced product.

The faulty/defective product will then be repaired or replaced (at our option). The repaired/replaced component/product shall then be returned to the purchaser. The purchaser shall be responsible for all shipping and handling costs of sending the defective/faulty item to us, as well as all shipping and handling costs of returning the repaired/replaced to the customer.  Any import/export costs associated with shipping of repaired product outside the United States, such as brokerage fees, taxes, customs or duties are the responsibility of the customer.  Certain items which are subject to normal wear and tear are specifically excluded from this warranty (e.g. consumables, filters, etc).  Please allow up to 30 days from date that we receive the unit for repair/replacement.  In the event that we are not able to repair the product, we will replace the product with same or similar unit.  In the event that the model is not available, we will replace the machine with an existing model with same or more superior characteristics, functionality and quality.  We reserve the right to replace a defective unit with an identical refurbished unit that has been subjected to testing, which will similarly be warranted against defect or workmanship.  Faulty installation, operation or maintenance of the product or attempted repair and maintenance by persons not expressly certified by Ramsond shall render the limited warranty void.  Damage resulting from failure to use the product in a manner consistent with our recommendations shall render the limited warranty void.   This limited warranty specifically excludes any consequential and/or incidental damages. Additionally, this limited warranty expressly excludes labor costs provided by third parties. Although we may provide technical assistance via telephone or email to the customer, it is virtually impossible to troubleshoot all matters via telephone or remote assistance. As such, the offering by us of any technical assistance is made without any warranty or guarantee and provided on “as is” basis. It is the responsibility of each purchaser to determine whether any particular product is compliant with and permissible for use pursuant to the applicable rules, codes and/or regulations, if any, and suitable for particular use and operation. We make no representations or warranties whatsoever concerning the suitability of any merchandise for a particular use or purpose and any such warranty is expressly excluded from the terms of this limited warranty.  We reserve the right to make slight modifications necessary to the merchandise for product improvement.  This limited warranty shall be subject the laws of the State of Michigan and any claiming arising therefrom shall be interpreted in accordance to the laws of the State of Michigan and subject to the exclusive jurisdiction of the Courts of State of Michigan.