Unless otherwise specifically indicated in the description for each product contained here, there is 1 year/1,000 Hours (whichever occurs first) parts and/or replacement only manufacturer’s limited warranty from the date of purchase of product(s) referenced above. Labor is not included in this warranty and is hereby expressly excluded. Any defective part or component will be repaired or replaced at Ramsond's option. The buyer shall be responsible for the process and cost of returning the faulty product or part to Ramsond for repair and/or replacement. A Return Merchandise Authorization (RMA) Number must be obtained from Ramsond Corporation prior to return of any equipment. Please email RMA@Ramsond.com to obtain a RMA (Return Merchandise Authorization) form. Upon obtaining the RMA, please return the defective, faulty part or component to:
Ramsond Corporation
WPC Service Department
4051 Haggerty Road
West Bloomfield, Michigan 48323
Tel: (248) 363-8302
Fax: (248) 363-7834
You MUST include the following to receive warranty service:
- Proof of purchase
- RMA Number or Authorization Letter
- Detailed description of the fault or problem
- Visible Serial Number of the unit
- $25 Handling fee (check, money order)
- Return Shipping Label (prepaid) for returning to you the repaired/replaced component/part.
Please allow up to 30 days for processing. Ramsond shall not be responsible for faulty installation, operation or maintenance of the product. It is the responsibility of each purchaser to determine whether the particular product is compliant with and permissible for use pursuant to the applicable local rules, codes and/or regulations, if any, and suitable for any particular and/or intended use and/or operation therein. Ramsond makes no representations or warranties whatsoever concerning the suitability of any merchandise for a particular use or purpose. Damage resulting from failure to use, install or maintain the product in a manner consistent with our recommendations and guidelines in instruction/installation manual shall render the warranty void. Ramsond Corporation, at its option, may request a report from a qualified and certified mechanical technician/professional prior to honoring a warranty claim. Additionally, this limited warranty expressly excludes labor and/or service costs and/or fees provided by third parties. All warranties specifically excludes any consequential and/or incidental damages. This warranty specifically excludes those parts and components that are subject to normal wear and tear (e.g. air and fuel filter, etc.) Although we may provide technical assistance via telephone or email to the customer, it is virtually impossible to troubleshoot all matters via telephone or remote assistance. As such, the offering by us of any technical assistance is made without any warranty or guarantee and provided on “as is” basis. We reserve the right to make slight modifications necessary to the merchandise for product improvement. This limited warranty shall be subject the laws of the State of Michigan and any claiming arising therefrom shall be interpreted in accordance to the laws of the State of Michigan and subject to the exclusive jurisdiction of the Courts of State of Michigan.
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